Terms & Conditions

These terms govern use of the Hello Europe website and the Hello Europe Passport pilot. By creating or using a Passport account, you agree to these terms and our Privacy Policy.

Operator: Hello Europe
Business address: RX54+G2H Kad Na Mor Market, Huay Kaew Rd, Chang Phueak, Chiang Mai, Thailand, 50300
Contact: whereismaco@gmail.com

• The Passport currently allows members to identify themselves, collect points and view point history.
• New members receive a one-time 100-point welcome credit.
• Through 31 August 2026, eligible purchases earn 1 point per actual ฿1 received by Hello Europe as a temporary double-points promotion. From 1 September 2026, every eligible ฿10 earns 5 points. On-site purchases use the final amount paid; Grab purchases use the net amount received by Hello Europe after platform deductions.
• Discounts, manual price changes and paid toppings are calculated using the actual eligible amount recorded for the order.
• At the stand, 10 points may be used for ฿1 off eligible purchases, up to 1,000 points per order. Points cannot be exchanged for cash or transferred.

Points have no cash value and cannot be sold, transferred or refunded as cash. The current member discount rate may be changed for future transactions with reasonable notice. Pilot points remain recorded for future member benefits unless they were obtained through error, duplication, cancellation, refund, fraud or misuse.

• Use your own Google or LINE identity and provide accurate information.
• Keep your account, QR code and member code reasonably secure.
• Notify us if you believe your account or QR token has been misused.
• Do not create duplicate accounts to obtain repeated welcome points or submit another person’s order.
• Parents or guardians should supervise use by anyone who cannot legally agree to these terms alone.

A member must be attached to an on-site order before or when the sale is recorded. Grab claims must use a valid, eligible order reference submitted within the displayed claim period. A Grab order can be claimed once and by one member only. We may request reasonable verification, reject uncertain or duplicate claims, and correct points when an order is changed, cancelled, refunded or deleted.

Website prices may differ from delivery-platform prices. Availability, ingredients, promotions and opening times may change. Orders placed through Grab are also subject to Grab’s terms, payment, cancellation and delivery rules. Nothing in these terms excludes rights that cannot legally be excluded under applicable consumer-protection law.

We may correct point errors, reverse points connected to cancelled or invalid orders, regenerate a compromised QR token, or suspend an account where reasonably necessary for security, suspected fraud, abuse or violation of these terms. We will consider available records and reasonable explanations before making a final correction where practicable.

The Passport is a pilot and may be interrupted for maintenance, provider outages, security incidents or technical changes. To the extent permitted by law, the service is provided without a guarantee of uninterrupted availability. We are not responsible for failures controlled by Google, LINE, Grab, network operators, device software or other independent providers.

Hello Europe’s branding, photographs, designs and website content may not be copied or commercially reused without permission, except where law allows. You must not interfere with the website, probe its security, automate fraudulent claims, impersonate another person or use the service unlawfully.

We may update these terms as the Passport pilot develops. Material changes will be published on this page and apply prospectively from the stated date. These terms are governed by the laws of Thailand. Please contact whereismaco@gmail.com first so we can try to resolve any concern fairly.